icbc claims estimate

Auto Body Shop With Courtesy Car Services

You’ve just been in an accident, and now your car is in the shop. You’re left without a vehicle, and your daily routine has been disrupted. All you need to do is call Cerna Collision, an auto body shop with courtesy car service.

At Cerna Collision, we understand the stress that comes with being without a car. That’s why offer courtesy car while your vehicles are being repaired. Our goal is to make the repair process as easy and convenient as possible for you. Contact us today to get a courtesy car while we repair your vehicle.

Cerna Collision Certifications

ICBC Certified

Jaguar Certified

Range Rover Certified

Cerna Collision Courtesy Car Services Surrey
Surrey’s Trusted Auto Repair Shop With Courtesy Car

Don’t Let An Accident Slow You Down

We’ve been serving the Surrey community for over 20 years, and our reputation speaks for itself.  We know it can be tough to navigate the aftermath of an accident. You’re dealing with insurance claims, repairs, and trying to find transportation. The last thing you want to worry about is how you’re going to get around while your car is in the shop.

Our team of experienced auto body technicians will repair your vehicle to the highest standard, ensuring it’s safe and reliable for you and your loved ones. We’re committed to providing excellent customer service and keeping you informed every step of the way.

Courtesy Car Services: Cerna Collision understands the frustration and stress that comes with being without a car after an accident. That’s why we offer courtesy cars to our customers while their vehicles are being repaired. When you bring your vehicle to Cerna Collision for repairs, you’ll have access to one of our accident courtesy cars for the duration of the repair process. This means that you won’t be left without transportation, and you can continue with your daily routine without disruption. We have a variety of makes and models available, so you can choose a vehicle that meets your needs.

Handling Claims & Repairs: Our team will handle the repairs, and ICBC insurance claims, and provide you with a courtesy car to make the process as easy and convenient as possible.

Trusted For Over 20 Years: Serving the Surrey community since 2003, you can count on our certified team to repair your vehicle to the highest standard and provide excellent, personable service from start to finish. Don’t let the aftermath of an accident disrupt your daily routine – contact Cerna Collision today and let us take care of everything.

Explore Our Expert Auto Body Services

Avoid making the already stressful circumstance of getting in an accident more difficult by worrying about not having a car. You can use one of our accident courtesy cars while your automobile is being repaired at Cerna Collision when you bring it in for service. This means that your daily activities in your life won't be interrupted. 

Cerna Courtesy Car Services FAQ

A courtesy car service is a temporary vehicle service offered by some car repair shops, dealerships, and insurance companies to provide a temporary vehicle to customers while their car is being repaired. This allows customers to continue with their daily routine by having access to a reliable vehicle.

Cerna Collision makes getting a courtesy car very easy. If your car is involved in an accident, we give you the courtesy car for free very same day you come to us for getting your vehicle repaired. We will give you all the details about the insurance and everything you need to know before handing over the car. Call us today for a courtesy car service.

Not all insurance policies include a courtesy car service (see ICBC Loss of Use). It's important to check your policy or speak with your ICBC insurance provider to determine if this service is included. If it's not included, you may have the option to add it as an extra feature.

It depends on the repair shop or dealership offering the courtesy car service. Some shops (like us at Cerna Collision) offer the service for free as a requested part of repair services, while others may charge a fee or require a deposit. It's important to clarify this with the provider before using their courtesy car service.

If the courtesy car provided by the repair shop or dealership breaks down during your loaner period, we are responsible for repairing or replacing the vehicle. However, if the breakdown was caused by your negligence or misuse of the vehicle, you may be responsible for any associated costs. 

Our team will clarify our courtesy car policies regarding breakdowns before you obtain your courtesy car to avoid any potential roadblocks.

Although very uncommon, if you get into an accident while using a courtesy car, the repair shop or dealership that provided the car will usually have insurance that covers the vehicle. However, it's important to clarify this with the provider before using their courtesy car service. Our team at Cerna will ensure to go over the details with you so you can resume your day-to-day activities. 

There is no limit on how far you can drive a courtesy car. All you need to check are the details offered by auto body with courtesy car service to understand the details of getting a courtesy vehicle.

Check Out More Of Our Professional Auto Body Shop Services

Our Services

ICBC Claims

Depending on your insurance plan, we will give you as precise an estimate as we possibly can on-site for free. This service comes in extremely handy for those who need immediate assistance and we will help you every step of the way.

Learn More
auto collision repair
Our Services

Other Services

Cerna Collision provides other services that involves making your car ready for the road again. Learn more on what Cerna Collision's certified experts can help you with.

Learn More
Collision repair experts

"Used their valet service when we had a bad scratch on the side of our vehicle.  So easy to communicate  with, very accommodating and the work was perfect! Thanks Rosie and Juan you give great service and do a top notch job!"

- Scott Porter

"My son took his vehicle there and the repairs were quintessential. I was blown away. It even looked more new than the original new. Will recommend to everyone who is ever in a jam. Customer service is impeccable"

- Ruby Kusi

"I was skeptical at first but after taking my car to this body shop twice so far - I have been very impressed with the great customer service given by Juan and also the exceptional craftsmanship of the repair. I would highly recommend."

- Anis Khalili

"I dealt with Juan directly, and he was extremely courteous and professional, and always got back to me within an hour or two if I had a question. ICBC refused to pay for some damage, and Juan offered to do it for much less than he normally charges. I’ll definitely be back next time I need any repairs."

- Max Power
Courtesy Car Services

We Ensure You’re Behind The Wheel Again, Contact Us For A Free Estimate.

Call us now