Car accidents are stressful. The last thing you want is to be buried in paperwork and confusing steps. For over 20 years, Cerna Collision has helped drivers and car owners to file ICBC claims in Surrey with ease. As an Accredited ICBC VALET shop, we take care of every detail!
While every ICBC collision claim is different, we believe in being honest and clear with you.The time it takes depends on the damage, if parts need to be ordered, and scheduling. Recently, repair times in Canada have averaged between 11-17 days.From Cerna Collision, you will always get a clear and honest timeline once we see your vehicle. Our goal is to get you back on the road safely and as soon as possible.
Call us nowYes. You can file an ICBC claim online 24/7 through ICBC.ca, or call their support number for help. You’ll receive your claim number immediately and can then contact Cerna Collision to begin the repair process.
Repair times vary by the level of damage, parts availability, and our workload. Generally, Canada-wide collision cycle times average 11–17+ days.
Yes. You can choose any shop you trust. Choosing an ICBC-accredited repair facility, like Cerna Collision, is safer. Your repairs are backed by a lifetime guarantee and covered directly by ICBC.
ICBC pays accredited repair shops directly after estimate approval. If your policy includes a deductible, you'll only pay that amount at pickup.
Filing a claim may raise your premiums if you’re found at fault. Factors like your driving history, location, and age also influence rates. But avoiding a claim could affect coverage down the road. It’s best to review details with us or your provider.
