Cerna Collision ICBC Auto Body Shop
Expert Claim Consultants

Professional Auto Detailing in Surrey: Restore Protect, Perfect Your Vehicle

Spilled coffee, road grime, dull paint, and faded trim. Daily life takes a toll on your vehicle. A standard car wash can't fix it, but we can. Cerna Collision’s professional auto detailing in Surrey is a comprehensive solution. We deep clean, restore, and protect every surface of your car, inside and out. Call (604) 580-2074 to book now! 

How to Make an ICBC Claim in 5 Simple Steps

Our experts have broken down the process into five easy steps. You only need to do the first two; we handle the rest.

Step 1: Report Your Claim & Get a Claim Number

First, you need to file your ICBC claim. You can do this online or by phone anytime, 24/7. ICBC will ask a few simple questions about the accident. After you report it, ICBC will give you a claim number. 

Step 2: Contact Us with Your ICBC Claim Number

Once you have your ICBC claim number, your work is done. Simply call our team at Cerna Collision and give us that number. From this moment on, we take over the entire process for you.

Step 3: We Handle the Damage Estimate & Approval

Because we are an ICBC Express VALET shop, you don’t need to visit an ICBC centre. We coordinate directly with ICBC to assess the damage and get the repair estimate approved quickly. 

Step 4: We Restore Your Vehicle & Keep You Moving

Our expert technicians will get to work restoring your vehicle to its pre-accident condition. We follow the exact standards set by car manufacturers to ensure a safe and perfect repair. While we fix your car, we can arrange a courtesy car for you. 

Step 5: Final Payment & Guaranteed Pickup

ICBC pays us directly for the repair work. The only thing you might pay is your deductible, which you do when you pick up your vehicle. We guarantee there are no surprise bills.Every repair we do is backed by our Lifetime Guarantee. You can drive away with complete peace of mind.

Our Role in Your ICBC Claim: Your Expert Partner

ICBC works with us on your claim. Learn about our roles to understand the process better.
ICBC’s Role:
Gives you a claim number 24/7.
Decides who is responsible for the accident.
Approves the cost of the repairs.
Cerna Collision's Role (Your Partner):
Manages all phone calls and paperwork with ICBC.
Performs an expert damage estimate.
Completes perfect, manufacturer-certified repairs.
Handles all the billing directly with ICBC.
Guarantees all our work for as long as you own your car.

How Long Does an ICBC Claim Take?

While every ICBC collision claim is different, we believe in being honest and clear with you.The time it takes depends on the damage, if parts need to be ordered, and scheduling. Recently, repair times in Canada have averaged between 11-17 days.From Cerna Collision, you will always get a clear and honest timeline once we see your vehicle. Our goal is to get you back on the road safely and as soon as possible.

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Read Client Testimonials 
"Used their valet service when we had a bad scratch on the side of our vehicle.  So easy to communicate  with, very accommodating and the work was perfect! Thanks Rosie and Juan you give great service and do a top notch job!"
- Scott Porter
"My son took his vehicle there and the repairs were quintessential. I was blown away. It even looked more new than the original new. Will recommend to everyone who is ever in a jam. Customer service is impeccable"
- Ruby Kusi
"I was skeptical at first but after taking my car to this body shop twice so far - I have been very impressed with the great customer service given by Juan and also the exceptional craftsmanship of the repair. I would highly recommend."
- Anis Khalili
"I dealt with Juan directly, and he was extremely courteous and professional, and always got back to me within an hour or two if I had a question. ICBC refused to pay for some damage, and Juan offered to do it for much less than he normally charges. I’ll definitely be back next time I need any repairs."
- Max Power

Common Questions About ICBC Claims

Yes. You can file an ICBC claim online 24/7 through ICBC.ca, or call their support number for help. You’ll receive your claim number immediately and can then contact Cerna Collision to begin the repair process.

Repair times vary by the level of damage, parts availability, and our workload. Generally, Canada-wide collision cycle times average 11–17+ days.

Yes. You can choose any shop you trust. Choosing an ICBC-accredited repair facility, like Cerna Collision, is safer. Your repairs are backed by a lifetime guarantee and covered directly by ICBC.

ICBC pays accredited repair shops directly after estimate approval. If your policy includes a deductible, you'll only pay that amount at pickup.

  1. File your claim online or by phone. Provide driver’s license, plate number, and accident details.
  2. Get your claim number and call us. We’ll handle the transport, estimate, and repairs.Bonus Tip: Use photos and accurate info to speed up the process and avoid delays.

Filing a claim may raise your premiums if you’re found at fault. Factors like your driving history, location, and age also influence rates. But avoiding a claim could affect coverage down the road. It’s best to review details with us or your provider.

  • Don’t post accident details on social media. It could hurt your claim.

  • Be accurate and honest when describing the accident.

  • Get medical help right away if you’re injured.

  • Missing deadlines or documentation can delay or jeopardize your claim. Claims expire 2 years after the day of loss

Why Surrey Drivers Trust Cerna for Their ICBC Repairs

For over two decades, families in Surrey have trusted us to handle their repairs with honesty and care. Here is why.
An Accredited ICBC Valet Shop
Our status as an ICBC Valet Shop ensures a smooth, guaranteed process from start to finish.
Manufacturer-Certified Repairs
We’re certified to repair Jaguar, Land Rover, Range Rover, and Jeep vehicles. That means your car is repaired to exact factory standards. 
A Family Business Since 2001
We’ve been serving Surrey drivers for over 20 years. Meet our team and see why we treat every vehicle as if it were our own.
Check Our 5-Star Reviews

Get Your Free Estimate at Our Surrey Collision Centre

For a hassle-free repair experience, let the experts at Cerna Collision manage your ICBC claim from start to finish. We are here to help.
This guide was written by the Cerna Collision team, with over 20 years of experience managing ICBC claims in Surrey. Last Updated: August 2025 
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