Questions about ICBC claims, accident damage, courtesy cars, paint repair, detailing, timelines, or certified brand repairs? This page brings the most common Cerna Collision questions together in one place so you can find the next step faster.
Browse by service area below or search the page to jump straight to the topic you need.
This FAQ is organized around the services drivers ask about most often: ICBC claim help, courtesy cars, collision repair, bumper and structural damage, paint refinishing, detailing, certified brand repairs, rust concerns, and estimate booking.
If your damage is connected to an ICBC claim, start here. This section covers claim reporting, estimates, deductibles, approved repair work, write-offs, insurance communication, and what Cerna Collision can help with on the repair side.
Yes. Cerna Collision provides ICBC auto body repair support in Surrey and helps customers through the vehicle-repair side of an ICBC claim. If your repair is part of an ICBC claim, our team can help with the damage review, estimate coordination, approved repair work, and repair updates. Learn more on our ICBC claim help page.
For an ICBC-covered repair, it is usually best to report the claim first so you receive a claim number and instructions. ICBC says customers can report a claim and then view claim details or add supporting documents through ICBC. Once you have your claim information, Cerna Collision can help with the repair assessment and next steps. You can also review our ICBC claim assistance guide.
Yes. Our team can guide you through the vehicle-repair portion of the ICBC process, including what information is needed, how the estimate works, and what happens after approval. Visit our ICBC claim assistance page for a step-by-step overview.
In many cases, you can choose the repair facility that completes your vehicle repairs, but ICBC may provide instructions based on the claim type, estimate process, and coverage details. If you want Cerna Collision to handle the repair, contact us after reporting the claim and we can help you understand the next repair step.
An ICBC damage estimate is a repair assessment that lists the damage, repair operations, parts, labour, paint work, and related costs. ICBC explains that repair payment and deductible details are tied to the estimate and approved repair work. Cerna Collision can inspect collision damage and prepare the repair-related information for eligible claims.
ICBC says it pays most accredited shops directly for the estimated repair work. When repairs are finished, you may still need to pay your deductible, depreciation, or any non-covered items depending on your coverage and claim details. Cerna Collision can explain the repair invoice side, while ICBC confirms your policy and claim details.
You may have to pay a deductible when repairs are completed. The deductible depends on your policy, claim type, responsibility decision, and coverage. Cerna Collision can explain the repair invoice side, but ICBC should confirm your deductible and coverage details.
Bring your ICBC claim number, driver and vehicle details, photos if you have them, and any messages from ICBC. If the vehicle is not safe to drive, let our team know before coming in so we can discuss towing, intake, or transportation options. You can also review our courtesy car service page.
If your vehicle is not safe to drive, do not force it onto the road. Report the claim, speak with ICBC about towing or transportation options, and contact Cerna Collision so we can discuss the repair intake process. Our team can help you understand the next repair-related step.
For non-driveable collision repairs, towing may be needed before the vehicle can be assessed. Contact our team with your vehicle location, claim number, and damage details so we can advise on the best next step.
ICBC repair guarantee details can depend on the repair facility, claim type, and repair category. If warranty coverage matters for your claim, confirm the details with ICBC and the repair facility before authorizing the repair.
ICBC stands for Insurance Corporation of British Columbia. For Cerna Collision customers, ICBC is most relevant when a vehicle has accident damage, hit-and-run damage, vandalism damage, or other claim-related repair needs.
ICBC stands for Insurance Corporation of British Columbia. If your vehicle damage is part of an ICBC claim, Cerna Collision can help with the repair side through our ICBC claim assistance page.
Report the accident to ICBC first so you can receive a claim number and instructions. After that, contact Cerna Collision to arrange the damage assessment and repair process through our ICBC auto body repair service.
Start by reporting the collision, hit and run, vandalism, or other covered damage to ICBC. Once your claim is opened, Cerna Collision can help with the vehicle repair portion, estimate coordination, and shop communication.
ICBC claim reporting options can change, so check ICBC directly for current phone and online reporting availability. For the vehicle repair side, Cerna Collision can help once your claim number is ready.
ICBC may contact customers through different communication methods, but you should be careful with suspicious texts. Use official ICBC channels to verify messages. For repair-related updates, Cerna Collision will communicate directly about your vehicle once it is in our shop.
Rental or replacement transportation depends on your coverage and claim details. Some drivers may have Loss of Use, RoadStar, or RoadSide Plus coverage. Cerna Collision can help you understand shop-provided options through our courtesy car service.
ICBC-related transportation support depends on your claim and policy coverage. In some cases, a repair shop may provide a courtesy vehicle instead of a rental vehicle. Cerna Collision can review available options after your claim is opened.
RoadStar may include Loss of Use benefits, but coverage limits and conditions can vary. Confirm your policy with ICBC or your broker, then contact Cerna Collision for repair and courtesy car support.
RoadSide Plus may include expanded coverage options, including transportation-related benefits in some situations. Confirm your exact coverage with ICBC or your broker before relying on it for rental or courtesy vehicle costs.
Loss of Use coverage can help with substitute transportation while your vehicle is being repaired after an accepted claim. It may apply to a rental vehicle, taxi, public transportation, or a shop-provided courtesy vehicle depending on the situation.
Possibly. If your vehicle is unsafe to drive and your claim is accepted, ICBC may confirm transportation options based on your coverage. Cerna Collision can help with the repair intake and explain whether a courtesy vehicle may be available.
For many approved claims, ICBC pays the repair shop directly for the estimated repair work. You may still need to pay a deductible, depreciation, or non-covered costs depending on the claim and policy.
A deductible is the amount you pay toward the repair before insurance covers the rest. The amount depends on your policy and claim type. Cerna Collision can explain what is due at pickup, while ICBC confirms policy details.
ICBC has specific glass and windshield claim processes. Cerna Collision focuses on auto body, paint, collision, and related repair work. If your vehicle also has body or paint damage, book an assessment through our auto body repair page.
ICBC has claim options for vandalism damage such as scratches, graffiti, and other vehicle damage, depending on coverage. Cerna Collision can assess the repair needs and help with paint or body repair after your claim is reported.
Hit-and-run coverage depends on your ICBC coverage and claim details. If your vehicle was damaged in a hit and run, report it to ICBC, follow any police-report instructions, then contact Cerna Collision for repair help.
ICBC deductible amounts depend on your coverage and claim type. ICBC lists specific deductible rules for hit-and-run vehicle damage, so confirm directly with ICBC before assuming the amount. Cerna Collision can help with the repair estimate after your claim is opened.
ICBC uses vehicle information, condition, damage details, and valuation factors when a vehicle may be written off. Cerna Collision can help with repair assessment, but ICBC handles write-off decisions and settlement values.
Write-off value questions should be handled directly with ICBC. If your vehicle may still be repairable, Cerna Collision can complete a professional collision assessment and document damage through our ICBC repair service.
Comprehensive coverage usually relates to damage that is not caused by a standard collision, such as theft, vandalism, weather, or other covered events. If the damage affects your vehicle body or paint, Cerna Collision can assess repair needs.
Collision coverage generally applies when your vehicle is damaged in a crash with another vehicle or object. Cerna Collision handles collision-related auto body, paint, bumper, panel, and structural repairs in Surrey.
Coverage depends on your policy, responsibility decision, claim type, deductible, and any exclusions. Cerna Collision can inspect the damage and coordinate the repair side once ICBC has opened the claim.
In some cases, a vehicle may be considered not repairable or a write-off if damage is too severe compared with the vehicle value or safety requirements. Cerna Collision can assess repair needs, while ICBC makes coverage and settlement decisions.
Start by speaking with the repair facility manager and explaining the issue clearly. If your repair was completed at Cerna Collision, contact our team through the contact page so the concern can be reviewed.
If the repair is part of an insurance claim, the shop may communicate repair details, estimates, and supplements to the insurer. If it is private-pay work, ask the shop what documentation is created before authorizing the repair.
Transportation questions come up early in the repair process. This section explains how courtesy vehicles may work, what can affect availability, and how claim details may change what options are available while your vehicle is in the shop.
Yes. Cerna Collision offers courtesy car support where available and applicable. Courtesy vehicle availability can depend on claim details, repair timing, and vehicle availability. You can read more on our Surrey courtesy car service page.
Courtesy vehicle availability depends on the claim, coverage, vehicle availability, repair schedule, and shop inventory. It is best to confirm transportation options before assuming a courtesy vehicle or rental is included.
Courtesy car cost depends on your claim, coverage, approval, and availability. Cerna Collision offers courtesy car support for many eligible repair situations and can help you understand what applies once your claim and repair plan are reviewed. Learn more on our courtesy car service page.
You may not have to pay out of pocket if your claim and coverage allow a replacement vehicle or shop-provided courtesy car. However, every claim is different. Ask Cerna Collision to review your repair situation after you have your ICBC claim number.
A courtesy car is a temporary vehicle you use while your vehicle is being repaired. At Cerna Collision, the process usually starts with your ICBC claim number, repair intake, and courtesy vehicle availability. Start with our ICBC claim assistance page.
Report your claim first, get your claim number, then contact Cerna Collision to arrange your repair intake. If a courtesy car is available and your situation qualifies, our team can help you stay mobile while your vehicle is being repaired.
Possibly. If your vehicle cannot be driven safely, ICBC may need to confirm the claim and transportation options. Cerna Collision can help with the repair intake and explain available options through our courtesy car service.
Usually, only approved drivers listed or accepted under the courtesy vehicle terms should drive it. Before leaving the shop, ask Cerna Collision who is allowed to drive the vehicle, what identification is needed, and what rules apply.
Coverage depends on your insurance, ICBC claim details, Loss of Use coverage, RoadStar, RoadSide Plus, and the courtesy vehicle terms. Cerna Collision can explain the shop side, but ICBC or your Autoplan broker should confirm insurance coverage.
Your coverage depends on your policy and the claim. Some drivers may have substitute transportation coverage through Loss of Use, RoadStar, or RoadSide Plus. For repair help, contact Cerna Collision through our contact page.
A courtesy car is a temporary replacement vehicle provided while your own vehicle is being repaired. It helps you continue driving during the repair process. Cerna Collision offers this support through our Surrey courtesy car service.
The daily cost can depend on whether it is covered by your claim, provided by the repair shop, or handled through substitute transportation coverage. Cerna Collision can confirm the available option once your repair and claim details are reviewed.
You may get a courtesy car when your damaged vehicle is dropped off for repair and a replacement vehicle is available. If it is an ICBC-related repair, your claim status and coverage may also affect the timing.
In many repair cases, the temporary vehicle is used while your car is actively being repaired. The exact return date depends on repair completion, claim approval, parts delays, and courtesy vehicle terms. Ask our team when booking through the courtesy car service page.
Some courtesy vehicles may have usage rules, mileage limits, fuel rules, or driver restrictions. Confirm the terms before taking the vehicle so there are no surprises later.
Some temporary-use or fleet vehicles may have management systems, but policies vary. Ask Cerna Collision directly before pickup if you have questions about vehicle terms, privacy, mileage, or usage conditions.
Report the incident immediately and contact the repair shop, ICBC, and any insurer involved. Do not ignore damage to a courtesy vehicle. Cerna Collision can explain the shop process and direct you to the correct claim step.
Possibly, depending on vehicle availability, repair type, and booking schedule. Courtesy car priority may vary by repair and claim situation. Contact Cerna Collision through our contact page before your appointment.
Yes, Cerna Collision offers courtesy car support where available and applicable. This can be helpful if your Range Rover, Jaguar, Land Rover, Jeep, Dodge, or Ram is in the shop for certified collision repair.
It depends on the claim, repair status, vehicle availability, and shop schedule. If your vehicle is not driveable or the repair is already underway, Cerna Collision can discuss available transportation options.
Not exactly. A rental car usually comes from a rental company, while a courtesy car may be provided by the repair shop. ICBC coverage and claim details may affect which option applies during your repair.
This section covers what Cerna Collision does, what kinds of collision damage can be repaired, how estimates and timelines work, when hidden damage changes the plan, and what drivers should expect from a professional auto body assessment.
Cerna Collision is an auto body and collision repair shop in Surrey, BC. We help with accident damage, dents, bumper damage, panel repairs, structural concerns, paint refinishing, ICBC claim repairs, private-pay repairs, detailing, and brand-specific collision repair. You can start with our auto body repair services page to see the main repair options.
We repair dents, damaged bumpers, bent panels, collision damage, structural concerns, scratches, paint damage, and related exterior damage. Our Surrey auto body repair page explains how we assess visible and hidden damage before building a repair plan.
Yes. A small dent or cracked bumper can sometimes involve brackets, reinforcement parts, sensors, mounting points, or damage behind the visible panel. That is why we recommend a proper in-person assessment instead of judging the damage only from the outside.
An auto body shop repairs exterior panels, bumpers, paint, collision damage, and structural areas. A mechanic focuses more on engine, brake, suspension, drivetrain, and routine mechanical repairs. If your vehicle has visible accident damage, start with a professional auto body repair assessment.
If the problem started after an impact and includes visible damage, start with a collision repair assessment. If there are warning lights, steering concerns, suspension noises, or drivability issues, tell the body shop so those concerns can be noted and checked as part of the repair plan.
Repair time depends on the severity of the damage, parts availability, insurance approval, hidden damage, paint work, structural work, and manufacturer repair procedures. Our team can provide a better timeline after the vehicle is assessed and the repair plan is confirmed.
Some damage is only visible after disassembly. Once a bumper cover, trim piece, or exterior panel is removed, the shop may find hidden damage that changes the repair plan, parts list, or approval timeline. Cerna Collision explains these updates clearly before moving forward.
The repair process usually starts with damage assessment and an estimate, then moves into disassembly, additional inspection, body or structural repair, paint preparation, refinishing, reassembly, and final quality checks. The exact steps depend on the vehicle and the approved repair scope.
Hidden collision damage is damage that cannot be fully seen until parts are removed. It may involve brackets, reinforcements, sensors, mounting points, structural parts, or nearby panels. This is why a professional collision assessment is important after an impact.
Yes. Cerna Collision assesses and repairs collision-related structural concerns when they are part of the approved repair plan. Structural repairs must be handled carefully because they can affect vehicle safety, alignment, and long-term performance.
Minor-looking damage can become more expensive if it hides structural issues, cracked paint, water entry, sensor damage, or corrosion risk. A quick inspection can help you decide whether the damage needs repair now or can be monitored.
Auto body shops mainly repair exterior panels, bumpers, paint, structural areas, and collision damage. Some repairs may involve related mechanical checks, but major engine, brake, or drivetrain work is usually handled by a mechanic.
Estimate policies vary by shop and repair type. Cerna Collision promotes clear estimates for repair work and can explain what is included when you contact us through the contact page.
A basic visible-damage estimate may be faster than a complex collision assessment. If hidden damage, parts research, manufacturer procedures, or ICBC approval are involved, the estimate may take longer.
Repair time depends on damage severity, parts availability, insurance approval, hidden damage, paint curing, structural work, and final quality checks. Cerna Collision gives a more accurate timeline after inspection.
Some frame or unibody damage can be repaired if it falls within repairable limits and proper procedures are followed. Cerna Collision assesses structural concerns through our auto body repair service.
Yes, some frame damage can be repaired, but it must be measured and corrected properly. The repair plan depends on vehicle design, damage location, safety systems, and manufacturer requirements.
Often, yes. A dented door may be repaired if the metal is not stretched too far and the door structure still works properly. If the door shell, hinges, or intrusion beam is damaged, replacement may be needed.
Cost depends on dent size, depth, paint damage, body line location, panel access, and whether refinishing is needed. Cerna Collision can inspect the door and provide an estimate through our auto body repair page.
Yes. Hail dents may be repaired with paintless dent repair or conventional body repair depending on dent depth, paint condition, and panel material. If paint is cracked, refinishing may be needed.
Hail repair cost depends on the number of dents, panel locations, dent depth, paint condition, and whether insurance is involved. Cerna Collision can assess hail-related body and paint damage in Surrey.
Yes, some wheel well damage can be repaired if the structure is sound. Damage near suspension points, rusted areas, or inner structure needs careful inspection before a repair plan is chosen.
Roof lining and dashboard cracks are usually interior trim or upholstery issues, not standard collision body repair. Cerna Collision focuses on auto body, paint, detailing, and collision repairs, but our team can advise whether your concern fits our services or should go to a trim specialist.
Yes. We assess bumper covers, reinforcement areas, parking sensors, cameras, brackets, and related parts. Depending on the damage, the bumper may be repaired, refinished, or replaced as part of the approved repair plan.
Parking lot damage can still require a proper body repair assessment. Scratches, dents, bumper damage, sensor issues, and hidden mounting damage are common. If you are unsure whether to file a claim or pay privately, Cerna Collision can inspect the damage and explain your options.
Yes. Cerna Collision can assess and repair hit-and-run damage such as dents, bumper damage, scratches, paint transfer, and panel damage. Report the incident to ICBC first if you plan to use insurance, then contact us with your claim number.
Yes. We can assess vandalism-related body and paint damage, including scratches, dents, and damaged exterior parts. If you are making an insurance claim, follow ICBC’s reporting instructions before authorizing repairs.
Yes. Road debris can cause chips, scratches, bumper damage, cracked components, and paint damage. A repair assessment helps determine whether the issue is cosmetic or whether parts behind the visible damage were affected.
It depends on the damage. A bumper can hide reinforcement damage, loose parts, sensor issues, or sharp edges. If the bumper is loose, rubbing, blocking lights, affecting sensors, or making noise, book an assessment before continuing to drive.
Yes. Scraped, cracked, faded, or scuffed bumper paint can often be repaired and refinished. If the bumper cover is cracked or mounting points are damaged, body repair may be needed first.
Many plastic bumper scratches can be repaired through sanding, filling, priming, refinishing, and colour matching. Cerna Collision can inspect the bumper and explain whether repair or replacement is better.
Plastic bumpers and metal panels can reflect colour differently, especially with metallic or pearl paint. Professional blending and refinishing help reduce visible colour differences.
Some cracked bumpers can be repaired, while others need replacement. The decision depends on crack size, material, sensor locations, mounting tabs, and whether the bumper can be safely refinished.
Yes, many bumpers can be repaired if the damage is cosmetic or limited. Replacement may be required if the bumper is torn, badly distorted, unsafe, or has damaged mounting areas.
Finish quality matters after any repair. These FAQs explain how colour matching works, when scratches need refinishing, what affects paint cost, how long paint takes to dry or cure, and where detailing fits into cosmetic restoration.
Yes. We handle scratches, chips, scuffs, fading, and collision-related paint damage. Our paint repair shop page explains our colour matching and refinishing services.
Our paint repair process focuses on proper preparation, refinishing, and colour matching so the repaired area blends with the vehicle. Paint matching depends on the vehicle colour, age, paint condition, and repair area, but our goal is a clean, factory-quality finish.
Auto paint repair cost depends on the size of the damaged area, paint colour, panel location, surface preparation, blending, and whether body repair is needed first. Cerna Collision provides estimates through our paint repair shop.
A paint job can range from small panel refinishing to full-body repainting. The final cost depends on vehicle size, paint type, colour matching, preparation, damage repair, and finish quality.
Cerna Collision provides professional auto body paint repair in Surrey for scratches, scuffs, chips, bumper damage, dent-related paint work, and full paint restoration. Visit our auto paint repair page.
Professional auto body shops use paint codes, colour-matching tools, spray-out cards, blending techniques, and refinishing experience to match the surrounding panels. Cerna Collision uses a controlled paint process for factory-quality results.
The goal is to blend the new paint with your existing finish so the repair looks natural. Colour match can depend on paint age, fading, metallic content, and repair location. Cerna Collision explains the best approach before refinishing.
Light surface marks may improve with polishing or paint correction. Deeper scratches that cut through the clear coat or colour layer may need refinishing. Cerna Collision can inspect the scratch and recommend paint repair or detailing.
Yes. Paint chips can often be touched up, blended, or refinished depending on depth, size, location, and rust risk. Chips should not be ignored because exposed metal can lead to corrosion.
A proper repair starts with cleaning, assessing depth, treating exposed areas, matching colour, applying paint, and protecting the finish. For a clean result, book professional auto body paint repair.
Touch-up paint can help with very small chips, but it may not blend perfectly. If the chip is large, deep, rusted, or on a visible panel, professional refinishing is usually better.
Touch-up paint may be available through dealerships, paint suppliers, or automotive stores. For a better match and finish, Cerna Collision can assess whether touch-up, blending, or panel refinishing is the right option.
Paint blending means feathering new colour into nearby areas so the repaired panel does not stand out. It requires correct colour matching, spray technique, clear coat application, and controlled curing.
Sometimes, but the existing paint must be cleaned, sanded, repaired, and properly prepared. Painting over damaged, peeling, rusty, or contaminated paint can lead to poor adhesion and finish failure.
In professional refinishing, sanding and surface preparation happen before colour and clear coat stages. The exact process depends on the paint system, repair type, and panel condition.
Paint drying and curing time depends on the paint system, clear coat, booth conditions, temperature, and repair size. Cerna Collision provides a timeline when your paint repair is estimated.
Paint can be dry enough for handling before it is fully cured. Full curing can take longer depending on the product and process. Follow the shop’s care instructions after pickup.
The number of coats depends on the colour, primer, base coat, clear coat, repair size, and paint system. Professional refinishing focuses on proper coverage, durability, and colour match rather than a fixed number.
Paint amount depends on the vehicle size, panel count, colour, repair area, and whether blending is required. For professional results, Cerna Collision calculates materials as part of the repair estimate.
Yes. Scratches that go through the paint can expose metal and allow moisture to start corrosion. A professional paint repair assessment can help prevent the damage from spreading.
Yes. Depending on the paint condition, we may recommend detailing, polishing, paint correction, refinishing, or panel repair. For cosmetic restoration, our auto detailing services can help clean, restore, and protect the vehicle inside and out.
Yes. We offer professional auto detailing in Surrey, including interior refresh services and exterior revival services. Detailing can help with road grime, dull paint, dirty interiors, upholstery stains, glass cleaning, wheel cleaning, and paint protection.
Detailing can be a good final step after repair because it helps the vehicle feel clean, refreshed, and ready to return to daily use. If your vehicle has been through body repair, paint work, or a long repair process, ask our team whether detailing is recommended.
Do not scrape aggressively because you may damage the clear coat. Adhesive removal should be done with paint-safe products and careful technique. If marks remain, our auto detailing service may help.
Glue should be softened and removed carefully using paint-safe methods. If the glue has stained, etched, or scratched the paint, Cerna Collision can assess whether detailing, polishing, or refinishing is needed.
Some adhesive removers may be safe when used correctly, but product strength, dwell time, paint condition, and rubbing pressure matter. Test carefully or ask a professional before using chemicals on a visible panel.
Tree sap should be removed gently with the right cleaner and minimal rubbing. If it has hardened or etched the clear coat, professional detailing or paint correction may be needed. Cerna Collision offers auto detailing in Surrey.
Some automatic washes can leave swirl marks or fine scratches, especially if brushes are dirty or harsh. Professional detailing uses safer washing, decontamination, polishing, and protection methods.
They can, especially on dark or soft paint. If your vehicle already has swirl marks or dull paint, Cerna Collision’s auto detailing service can inspect the finish and recommend correction options.
Paint correction is a polishing process that reduces swirl marks, light scratches, oxidation, and dullness in the clear coat. Cerna Collision offers paint correction as part of our detailing and finish restoration services.
Ceramic coating generally lasts longer than wax and adds stronger paint protection, gloss, and water-repelling properties. Wax is usually shorter-term. Cerna Collision offers Ceramic Pro paint protection through our detailing services.
Some faded paint can be improved with detailing, paint correction, or polishing. If the clear coat is failing or paint is too damaged, refinishing may be needed through our paint repair shop.
Yes. Cerna Collision provides certified Range Rover collision and auto body repair in Surrey. Range Rover repairs require proper tools, training, and repair information, so we recommend visiting our Range Rover repair page before booking.
Yes. Cerna Collision provides certified Land Rover repairs in Surrey. Land Rover repairs should follow proper repair procedures, especially for body structure, electronics, paint, and luxury vehicle components. You can learn more on our certified Land Rover repair page.
Yes. Cerna Collision provides certified Jaguar repair services in Surrey. Jaguar collision repair should follow manufacturer repair standards, especially for body structure, refinishing, sensors, and luxury vehicle components. See our Jaguar repair specialists page.
Yes. Cerna Collision provides certified Jeep repair services in Surrey. If your Jeep has collision damage, bumper damage, panel damage, paint issues, or structural concerns, visit our certified Jeep repairs page.
Yes. Cerna Collision provides repair support for FCA brands, including Dodge and Ram. For truck and brand-specific repair information, visit our Dodge and Ram repair page.
Modern vehicles can use specialized materials, sensors, electronics, and structural designs. Manufacturer certifications help ensure the shop has the right training, equipment, and repair information for certain vehicles. This is especially important for premium and advanced vehicle repairs.
Parts decisions depend on the vehicle, manufacturer repair information, insurance approval, availability, and the repair plan. For certified brand repairs, manufacturer requirements may affect which parts and procedures are used. Ask our team to explain the parts recommended for your vehicle before the repair begins.
OEM parts are made by or for the vehicle manufacturer, while aftermarket parts are made by another company. The right option depends on the vehicle, repair area, insurance approval, safety requirements, fit, availability, and repair standards. For a deeper explanation, read our OEM vs. aftermarket parts guide.
Some dealerships may offer courtesy vehicles, but not all collision repairs need to go through a dealership. Cerna Collision provides certified collision repair support for brands like Range Rover, Land Rover, Jaguar, Jeep, Dodge, and Ram.
Yes. We also handle private-pay auto body repairs when no claim is being filed or when the damage is not being repaired through insurance. You can request an assessment through our contact page.
Private pay may make sense for smaller damage, cosmetic repairs, or situations where you do not want to open an insurance claim. The right choice depends on the repair cost, your deductible, coverage, and personal preference. Cerna Collision can assess the damage and explain the visible repair options before you decide.
Reporting depends on insurance records, repair records, claims, and data sources. Cerna Collision can explain repair documentation, but no shop should promise exactly how third-party history reports will display damage.
Eligible Cerna Collision workmanship is supported by a written repair warranty. Warranty terms and exclusions should be reviewed with our team when the repair is authorized, especially if your repair involves insurance coverage, parts replacement, refinishing, or manufacturer-specific procedures.
Make sure everyone is safe, move out of danger if possible, document the scene, exchange information, report the claim, and arrange a repair assessment. For more guidance, read our car collision FAQ guide.
Yes. Photos can help show the vehicle position, visible damage, road conditions, licence plates, and surrounding details. They can also help the repair shop understand what happened before the vehicle is inspected.
Rust repair depends on how deep the corrosion is. Surface rust may be sanded, treated, primed, and refinished, while deeper rust may require cutting, welding, panel repair, or replacement.
Rust holes usually require more than filler. The damaged metal may need to be cut out and replaced with sound metal before refinishing. Cerna Collision can inspect the rust and explain repair options.
Yes, but repair success depends on the rust location, depth, age, and whether the metal structure is still strong. Rust on cosmetic panels is different from rust on structural areas.
Sometimes, but structural rust must be handled very carefully. If the frame or unibody is severely weakened, safety may be affected. Cerna Collision can assess visible body damage, but severe structural corrosion may need specialized review.
It depends on repair cost, vehicle value, rust severity, safety, and how long you plan to keep the vehicle. A professional assessment helps you decide whether repair, replacement, or no repair makes sense.
DIY products may temporarily cover small cosmetic issues, but they are not a substitute for proper body repair, welding, corrosion treatment, or refinishing. For lasting results, book an auto body repair assessment.
Auto body panels are thin and usually require proper collision repair welding methods, equipment, and training. Incorrect welding can warp panels or weaken repairs. Cerna Collision uses professional repair procedures for body work.
Cerna Collision is located at 11987 Old Yale Road in Surrey, BC. Our location is convenient for drivers from Newton, Whalley, Bridgeview, Guildford, Fleetwood, North Surrey, New Westminster, and nearby communities. Visit our contact page for phone, email, and location details.
You can call Cerna Collision at (604) 580-2074 or request help through the website. If the repair is for an ICBC claim, have your claim number ready. If it is private-pay work, bring the vehicle in for an assessment so we can review the visible damage and explain the repair options. Start through our contact page.
Tell Cerna Collision what happened, share your vehicle details, and let our team guide you through the next repair step. Whether the damage is part of an ICBC claim or private-pay work, we can review the visible damage and explain the best direction.
