Leading Companies Trust Cerna Collision
ICBC Certified
Range Rover Certified
Jaguar Certified
An auto body repair shop restores the exterior and structural parts of a vehicle after a collision or other damaging event. Depending on the vehicle and the extent of the damage, the work may include dent repair, damaged-panel repair, bumper repair, structural correction, part replacement, paint preparation and refinishing.
At Cerna Collision, every repair begins with an assessment. What appears to be a small dent or cracked bumper can sometimes involve brackets, reinforcement components, sensors or damage behind the exterior panel. We inspect the affected area before recommending the next step.
Cerna Collision provides professional auto body repair in Surrey for dents, damaged bumpers, bent panels, collision damage, structural concerns and other exterior vehicle damage.
A collision can affect several connected parts of a vehicle. We inspect the visible damage and look for signs that adjoining panels, mounting points or structural components may also have been affected.
The repair plan may include panel repair, part replacement, body alignment, structural work, refinishing and reassembly. For insurance-related damage, our team can also help you understand the repair portion of the ICBC claim process.
A damaged bumper is more than a cosmetic concern. Modern bumper assemblies may contain reinforcement parts, energy-absorbing material, parking sensors, cameras and other components.
Depending on the damage, the bumper may be repaired and refinished or replaced as part of the approved repair plan. We inspect the complete bumper area before determining which approach is appropriate.
Fenders, doors, hoods, quarter panels and trunk panels can become dented, creased or misaligned after a collision.
Repairability depends on the location, depth and shape of the damage, as well as the material and condition of the panel. When repair is appropriate, technicians reshape and prepare the affected area before refinishing it. When replacement is required, the new panel must be fitted, aligned and finished to match the surrounding vehicle.
Some dents affect only the outer panel, while others stretch the metal, damage the paint or interfere with a nearby body line.
We assess whether the area may be suitable for a less invasive repair or whether conventional body and paint work is needed. Scratches that have penetrated the protective paint layers should be addressed before moisture and road exposure contribute to further deterioration.
Structural damage is not always obvious from outside the vehicle. A collision may change panel gaps, wheel positioning, door operation or the alignment of structural mounting points.
When structural correction is required, the vehicle must be measured and repaired according to an appropriate repair plan. Restoring the correct dimensions helps the body panels fit properly and supports the intended operation of the vehicle’s safety structure.
Aluminum panels and structural parts require different tools, preparation methods and repair procedures than conventional steel.
Cerna Collision has experience with vehicles that use aluminum construction, including select Jaguar, Land Rover and Range Rover models. Aluminum repairs must be handled carefully to avoid contamination and to preserve the integrity of the affected components.
A vehicle can look drivable while still having damage behind the bumper, under a panel or around a mounting point.
Contact a repair professional when you notice:
Do not rely only on the appearance of the outer panel. An in-person assessment provides a clearer picture of the damage and whether the vehicle should continue to be driven.
After reporting the incident, you will normally receive a claim number and instructions about the next step. Depending on the claim, the vehicle may be assessed at an ICBC Repair Network facility or an ICBC claim centre.
Our team can inspect the repair-related damage, prepare the required information and communicate about the approved work. Questions about responsibility, deductibles and insurance coverage should still be confirmed with ICBC.
For a complete claim walkthrough, read our guide on how to make an ICBC claim.
You may choose to pay privately when the damage is not covered, when no claim is being filed or when the expected repair cost is manageable without insurance.
We can assess the affected area and explain the practical repair options. A visible estimate may change if concealed damage is discovered after a damaged part is removed, but we will discuss additional findings before proceeding with work outside the agreed repair plan.
Every repair begins with an assessment and moves through a documented process based on the condition of the vehicle and the approved work.
We begin by reviewing the affected areas, the circumstances of the damage and any available claim information.
We document the visible damage and prepare a repair plan based on the vehicle, repair requirements and available information.
Some damage becomes visible only after trim, a bumper cover, an exterior panel or another component has been removed.
Technicians complete the approved panel, body and structural work based on the damage found during the inspection.
After the body work is complete, repaired or replaced areas are prepared for refinishing and colour matching.
The vehicle is reassembled and the repaired area is reviewed for fit, finish and operation.
A damaged part is not automatically repaired, and it is not automatically replaced.
The decision can depend on:
Our team explains the approved approach so you understand what is being repaired and what is being replaced.
For additional information, see our comparison of OEM and aftermarket auto body parts.
Auto body repair time varies according to the damage, vehicle, parts and approval requirements.
A small repair may be completed faster than work involving structural damage, multiple panels or hard-to-source components. The timeline can also be affected by hidden damage found during disassembly, insurance approval, parts availability, manufacturer repair procedures, paint and refinishing requirements, sensor or system checks and additional work authorized by the vehicle owner.
We provide a more useful timeline after inspecting the vehicle and confirming the repair plan. If the expected completion date changes, our team communicates the reason and the revised next step.
Depending on your insurance coverage, claim responsibility and vehicle availability, you may qualify for alternative transportation.
Cerna Collision can explain the shop’s available options and help coordinate transportation where applicable. Visit our Surrey courtesy-car service page for additional details.
Coverage and availability should be confirmed before assuming that a courtesy or rental vehicle is included.
Cerna Collision has served Surrey drivers for more than two decades. As a family-owned shop, we focus on personal communication, practical repair guidance and long-term customer relationships.
We help customers navigate the vehicle-repair portion of eligible ICBC claims, including damage documentation, estimates, repair coordination and direct communication about the approved work.
Different vehicles require different repair information, materials and procedures. Cerna Collision provides specialized support for select vehicle brands and construction methods.
You should understand what is happening to your vehicle. We explain the repair scope, notify you when additional damage is identified and provide updates when the expected timeline changes.
Our eligible workmanship is supported by a lifetime written warranty for as long as you own the vehicle. Ask our team to review the warranty terms that apply to your repair.
Drivers with manufacturer-specific vehicles can explore our dedicated repair pages.
Cerna Collision is located at 11987 Old Yale Road, Surrey, BC V3V 3X4.
Our location is convenient for drivers travelling from Newton, Whalley, Bridgeview, Guildford, Fleetwood, North Surrey, New Westminster and nearby communities.
Rather than creating a long list of loosely related locations, this page is intended for drivers who can reasonably bring their vehicle to our Surrey repair facility for an assessment and repair.
An auto body shop repairs exterior panels, collision damage, paint, bumpers and vehicle structures. A mechanical repair shop generally works on systems such as the engine, brakes, suspension and drivetrain. Some collision repairs may require both body and mechanical operations.
Yes. We assess dents, scratches, scuffs and other minor body damage. The recommended method depends on whether the paint is intact, how deeply the panel is damaged and whether surrounding components are affected.
Yes. You can request an assessment for private-pay damage. We can explain the visible repair requirements and tell you when further disassembly may be needed for a complete estimate.
For an ICBC-covered repair, reporting the incident first will normally give you a claim number and instructions. You can still contact Cerna Collision for general repair guidance before the appointment.
ICBC generally allows customers to use the repair facility of their choice, although the assessment process can vary by claim. Using an ICBC-accredited facility may simplify estimating, direct payment and warranty arrangements.
That cannot be determined reliably without assessing the damage. Do not drive the vehicle if it has leaking fluids, loose body parts, damaged lights, wheel interference, warning indicators, poor visibility or handling problems. Arrange towing when safe operation is uncertain.
The repair process includes colour matching and may include blending into an adjacent panel. The exact method depends on the colour, finish, panel position and condition of the surrounding paint.
We document the additional damage and explain how it affects the repair plan. For an ICBC or other insurance repair, additional authorization may be required before the extra work proceeds.
Parts selection depends on the vehicle, repair plan, manufacturer requirements, insurer authorization, availability and customer choice. We explain which parts are included in the approved repair.
Eligible Cerna Collision workmanship is supported by a lifetime written warranty for as long as you own the vehicle. Coverage details and exclusions should be reviewed with the shop when the repair is authorized.
Body damage can involve more than what you see from outside the vehicle. Start with a professional assessment and a clear repair plan.
Contact Cerna Collision for help with collision damage, dents, bumpers, body panels, structural concerns and related refinishing.
