How to File an ICBC Claim Online: A Step-by-Step Guide

We know that navigating the aftermath of a collision can be overwhelming. Understanding the process is crucial for the best resolution for you, your passengers, and your vehicle.

The Insurance Corporation of British Columbia (ICBC) handles insurance claims for drivers across the province. In this guide, we will provide a concise overview of how to file your claim so you can move on to the repair phase quickly.

Important Note: Already have your Claim Number? Contact our ICBC claim assistance team or call us at (604)580-2074 immediately to book your estimate and repair.

Step 1: Immediate Steps After an Accident

Before you log in to file an ICBC online claim, you need to prioritize safety and evidence.

Safety First:

• Move to a safe location away from traffic.
• Activate hazard lights.
• Call 911 immediately if there are injuries or significant property damage.

Gather Your Documentation:

You cannot complete the filing process without specific details. Ensure you have the following ready:

• Your driver's license and vehicle registration.
• The other driver’s license number, plate number, and insurance details.
• Witness Information: Names and phone numbers are vital for determining fault.
• Photos: Take clear photos of the vehicle damage, the road position, and weather conditions.

Step 2: Reporting the Accident to ICBC

Once you are safe and have your documents, you must report the incident to obtain your Claim Number. This is the specific ID number that allows repair shops to fix your car.

Option A: File Online (Fastest)
You can utilize the ICBC online claims platform, which is available 24/7.

1. Navigate to the ICBC website (Report a claim).
2. Enter your personal details and the accident description.
3. Upload the photos you took at the scene.

Option B: File by Phone
If you prefer to speak to a representative, you can call the ICBC Dial-a-Claim line at 604-520-8222 in the Lower Mainland.

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Step 3: What to Do Once You Have Your Claim Number

Once you finish reporting, ICBC will give you a Claim Number. You do not need to wait for an adjuster to tell you where to go. You have the right to choose your ICBC-accredited repair shop immediately.

Bring Your Claim Number to Cerna Collision

We make the next part easy. As a designated repair facility, we can bypass the delays. Simply bring us your new claim number, and we will:

• Perform the damage estimate on-site.
• Coordinate directly with ICBC for approval.
• Provide you with a courtesy car while we work.

Here's How to Get an ICBC Claim After a Car Collision

Navigating the ICBC claims process involves several key stages, each crucial in determining the outcome of your claim.

Initial Assessment by ICBC

• Following the receipt of your claim, ICBC conducts an initial assessment to review the reported details.
• This assessment helps determine the severity of the incident and sets the groundwork for further investigation.

Investigation and Fault

• ICBC investigates the circumstances surrounding the collision to establish fault.
• The determination of fault is a pivotal factor in deciding how the claim proceeds, influencing liability and compensation.

Estimation of Damages at Collision Repair Facilities

• Once fault is determined, ICBC assesses the damages to your vehicle and, if applicable, the other party's vehicle.
• An ICBC car valet shop like us at Cerna Collision, can get your vehicle towed and give you an estimate on-site for free.
• Qualified assessors evaluate the repair costs, providing an estimate for the necessary repairs.

Settlement Negotiations

• With damage assessments in hand, ICBC engages in negotiations to settle the claim.

This stage involves discussions on liability, compensation, injury recovery, and the final resolution of the claim.

Why Choose Cerna Collision?

Navigating the intricacies of an ICBC claim demands expertise and efficiency. Choosing Cerna Collision as your trusted auto body ensures a seamless journey through the claims process. Here's why:

1. We have Expertise in handling ICBC Claims

We're an accredited ICBC claims shop. You directly benefit from our specialized knowledge and experience in dealing with insurance claims. Our team is well-versed in the nuances of the process, ensuring thorough and effective handling. We offer valet services in case of a car collision.

2. Dedicated ICBC Liaison for Clients

Enjoy personalized support with a dedicated ICBC liaison assigned to guide you through every step. Your liaison acts as a point of contact, ensuring clear communication and addressing any queries promptly.

3. State-of-the-Art Auto Body Shop

Rest easy knowing that your vehicle is in the hands of skilled professionals. Our repair facility is equipped to handle a diverse range of auto body repairs, ensuring the restoration of your vehicle to its pre-accident condition.

Contact Cerna Collision today, and let our expertise and commitment to excellence work for you.

Want Help With ICBC Claim?

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FAQ

How do I report a car collision to ICBC online?

To report a car collision to ICBC online, visit their website, navigate to the "Report a Claim" section, and follow the step-by-step instructions. Provide accurate details about the incident, ensuring a smooth initiation of the claims process.

How long do ICBC claims take?

Claims usually have a two-year deadline from the date of the accident. If there's enough time to finish repairs and submit the cost estimate within this period, things go on as usual. Otherwise, the repair shop contacts ICBC estimating or Provincial Glass Operations (PGO) for advice

Can I choose any auto body shop for repairs after an accident?

Yes, you have the right to choose your preferred ICBC claim repair shop, ensuring you receive quality service and meet your specific needs.

Will filing a claim increase my insurance premium?

Filing an ICBC claim may impact your insurance premium if you're at fault. Not submitting a claim can jeopardize any future insurance benefits through ICBC. Safe driving history, age, location and other factors contribute. Make sure to consult your insurance provider for more information.

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